Sorry it took me so long to visit my blogsite again. I’ve been busy keeping up with work that I totally forgot all about my laptop issues.

A lot of people who had the same issues as mine emailed me and asked me a few questions on how I got my HP mini 1109TU replaced. It is case to case basis. The damage on my laptop was obviously not customer induced. It was hard convincing the store that it was a design flaw. I went through a lot of confrontations and phone calls.

I got my replacement last November 7. Thanks to Complink’s HP Product Manager Rowena Co, who called HP to request a warranty exemption. HP said they can’t replace the hinge, they don’t have any stocks as of the moment. They offered to replace the unit with a newer model, HP Mini 110 pink chic. I am hesitant at first because I don’t like pink gadgets. But my hubby made me realize that the newer model is better, larger hard drive size, better camera, I will still get my 2gb memory upgrade, and it seems like the hinge design is different. And so I accepted. Instead of waiting for 2 weeks to get my replacement from HP, Ms. Co sent me the new model the next day, because she knows I have been waiting 3 weeks already.

The Mini that I have now is working properly, I could not ask for anything more.

Related posts:

  1. Consumer Warranty Saga PART II
  2. Consumer Warranty
  3. HP Mini Vivienne Tam 2.0