I decided to COPY and PASTE my previous post to COMPLINK’s website forum, the admin deleted my post. At the back of my mind I knew the admin forwarded the negative post to their product manager because the manager talked to me over the phone about it and she’s willing to make a warranty exemption. Now we’re talking.

Apparently the manager read my post and understood what’s going on. She has promised that the issue will be resolved in her end. She will talk to HP and will check if she can make an exemption because clearly the damage is not customer induced like what the supplier’s technical department said.

I also fumed when I learned that the laptop was already returned from the supplier to the store, and the hinge on BOTH SIDES were already disconnected from the display! Even the store personnel from the store verified that only the right side was disconnected when she submitted it to the supplier.

Now they will have to repair my device or replace it or they will see the WORST of me.