My blood pressure went up, the authorized dealer where I bought my laptop from… voided my warranty! My laptop is less than 6 months old, never been dropped, and never mishandled, no breaks, no scratches. The right side hinge disconnected from the display when Ross lifted the lid! And they called it MISHANDLING, blame it to the customer???!
MODEL: HP mini 1109TU
STORE: COMPLINK SM NORTH EDSA ANNEX BRANCH
DEALER DIAGNOSIS: Checked the unit…Unable to run series of testing. OS has password. Conducted physical inspection, found right side of display assembly is disconnected from the hinge, this case is considered CID (customer induced damage)..END OF REPORT
MY CONCLUSION: So that means, all laptop hinges that HP manufactures are 100 percent crack proof?! When it breaks, it’s automatically the customers’ fault?! THEY GOTTA BE KIDDING ME!
MY SIDE OF THE STORY:
1. If the unit was mishandled or dropped, there should be evidences of breaks, scratches around the device…MY LAPTOP IS IN LIKE NEW CONDITION.
2. My laptop’s lid can only be opened to up to 135 degrees, if i opened it with much force let’s say im insane enough to open it 360 degrees, THEN THE HINGE WILL DISCONNECT FROM BOTH SIDES and NOT ON ONE SIDE ONLY. When Ross tried to open it…on 35 degrees the hinge cracked! There’s gotta be a material malfunction or design flaw!
3. The hinge design of the models manufactured after my laptop’s model has changed, is it because HP knows that the previous design was a mess???!
4. The technical person who inspected my laptop is an IDIOT! His diagnosis was not even SPECIFIC and he never mentioned probable causes of the damage!
MY ACTION: I will file a complaint against the store and authorized dealer! I will NEVER pay a penny for repair!
