Tuesday, November 18th, 2008
I received my free copy of ICANSERVE’s book from the mail today. Thank you so much to ICS especially to Vangie who never forgets to send me an email. More power to you guys. Im still waiting for my shirt and bracelet.
I also bought a new journal….it has been a while since I had one. I’ve been using the computer every time I have to write something down. Sometimes I think I dont know how to write legibly anymore. Sounds stupid? Try using your pc everyday and see what happens.
Sprint Premier Telesales starts today. Lucky for me I will be starting tomorrow instead. My sched changed from 9 by 5 to 11 by 4. Additional rest day for me…but longer hours of work. That ain’t so bad. Whether we will have higher conversions or scorecards is still a waiting game.
We had a Team Building last Saturday at Sitio Lucia Resort here in Sta. Maria Bulacan. The team all went gaga over the food Nazi and I prepared for them. They loved the spicy tuna sandwich Nazi’s mother-in-law made for us. Thanks Mommy! Many thanks to Jun who brought king size squids and milk fish. The guys got drunk…it took 4 liters of Generoso to shut ‘em up.
Tuesday, November 11th, 2008
Yesterday we completed the first of the 4 days of Premier Telesales Training. Although I may say that it was a NOSEBLEED, I still am glad Im part of it. The main objective of the training is to teach us how to use CMS (Customer Service Management) Tool which is the system used by Customer Care and Account Services. It only means that if Im a premier telesales agent I can have access to both TOES (Telesales Tool) plus CMS. That is our mere advantage.
The main idea why Sprint launched a Split Skill is that, they want to take care of their premier accounts( Business and White Glove ) who may want to order additional units, renew their contracts and upgrade their phones. They would want their premier account holders to experience superb customer care service and at the same time maximize their privileges. This training minimizes customer’s negative experiences, multiple transfers and run-arounds.
Telesales agents included in the training are specifically chosen under existing qualifiers such as their total units conversion, quality score and balanced scorecards. The list was actually chosen and finalized by no other than the Director for Sales.
When I was still taking calls for general telesales, I always hate calling customer care department for the reason that in almost any of those calls I made through them, it takes time before an issue gets resolved. Now, I understand why. The CMS tool itself is a bleeder. I’ve learned my lesson not to lookdown on Customer Care Agents. They usually gets the bigger chunk of work. But of course in a few days time…i will be using the same tool plus a couple of more add-ons.
Last month, I was also one of the lucky ones included in a focused discussion group with Sprint’s General Manager for Telesales, Steve Kay. Premier Telesales was not discussed though but a focus on quality calls is. So the split skill is an action initiated by Sprint to also bring down the site’s defect score.
NCO is also coming up with Quality push. Aside from adhering to the scripting from Sprint, NCO’s trainor, Mike came up with the CALL FLOW TOOL idea. The system includes not only the call flow process but every Sprint services and telesales tools made available on every telesales agent’s desktop. I like how it works, it actually makes browsing easier, rebuttals and proper scripting are organized so we don’t have to open a window for each tool.
Im hoping that this is just a beginning of a more wonderful partnership with Sprint.
Monday, November 10th, 2008
Today I signed up as a volunteer for ICANSERVE Breast Cancer Advocacy Group. A number of women in my family including my mom died of CA…so as much as possible I want to get involved with these help groups.
From the ICS website, I also availed of their free book, purchased a wristband and a shirt. I do encourage everyone to also purchase something from the ICS shop, one fourth of all purchases will go directly to ICANSERVE FOUNDATION.
If you have free time, after school or after work or even a few hours a week, you can sign up as a volunteer also.
Breast Ca is one of the leading causes of death in the Philippines. I do believe that we can fight Ca with early prevention and detection, and of course with enough support group. For all the women who are suffering with this disease, DON’T LOSE HOPE, and for all the survivors BE THE SYMBOL OF HOPE. And for US, do something NOW, help ICANSERVE.
For a free copy of the book, please email icanserve@yahoo.com
For an ICS item purchase, please email icanserve.shop@gmail.com
For those who wants to sign up as a volunteer, please register on the ICS website
Saturday, November 8th, 2008
They have it again, Starbucks has just started their usual Holidays promotion….the 2009 planner. For every cup of coffee you purchase they give you a sticker. One must complete all 16 stickers to avail of their limited edition planner. Now, it is better this year because you only have 16 stickers to collect. As I remember it right you have to collect all 24 of ‘em last year.
I started my sticker card yesterday…so far I’ve got one. But I still have 2 more months to fill it out. This is my first time to get the planner, I thought it maybe useful for me, I can quickly write down anything at anytime, especially when I don’t have my PC with me.
*pic courtesy of Cofee and Blunder
Sticker card:
8 stickers = any Starbucks beverage of your choice
8 stickers = choice of any of the following (HOT, ICED OR FRAPUCCINO):
Dark Cherry Mocha
Toffee Nut Latte
Praline Mocha
Do You Know That….
Starbucks has its own charity projects. Together with UNICEF they founded the SPARKHOPE project wherein they provide access to early education to adopted Filipino communities. They provide
learning materials like story books and musical instruments. SPARKHOPE also donates playgrounds, chairs and tables to day care centers.
So the next time you drop by and buy Starbucks coffee…why not pledge an amount for this project. At least this time around, you know that there is more than just an expensive cup of coffee.
This is one reason to buy Starbucks coffee without the GUILT. My favorite Starbucks coffee is a caramel macchiato.
Wednesday, November 5th, 2008
After we bought the Canon A590IS last month, we have been using it everyday since then. Ross and I both loved the cam…we took pictures of Jaiden every chance we get. What I liked about it is that it has an image stabilizer, you can never have blurred shots even if you’re trying to take a pic of a moving object. Aside from that, we saved a lot of money because we just got it for a very affordable price.
Specs at a Glance:
* 8.0-megapixel CCD imager for up to poster size prints
* 4x optical 35-140mm f/2.6-5.5 zoom with Canon’s Optical Image Stabilization (OIS)
* 2.5″ color LCD with up to 10x playback zoom
* DIGIC III imaging processor
* Advanced TTL AiAF 9-point autofocus system
* Face Detection AF/AE/FE technology
* Canon’s exclusive Motion Detection technology
* Auto, Manual, Tv, Av, and 12 Pre-programmed creative scene modes for beginners
* Movie mode w/sound, 640×480/320×240 up to 4GB, 160×120 up to 3 minutes
* 1.4fps Continuous “Burst” capture of Large/Fine images
* Evaluative metering on focus point, Center-weighted or Spot options
* Exposure compensation: ±2EV in 1/3-step increments
* White Balance: Auto, 5 presets or Custom
* Orientation sensor that automatically detects vertical or horizontal shooting
* Low-light focus assist illuminator
* Light-guide zoom flash, angle changes with focal length
* Shutter speeds of 15 seconds to 1/2000 second
* Selectable ISO settings from 80 to 1600
* Voice memo (up to 60 secs) can be attached to images
* Built-in microphone and speaker
* Powered by two standard AA type batteries
* Direct print and PictBridge Compatible
* USB 2.0 high speed connectivity for PC and Mac
* SD/SDHC, MMC/MMC+, and HC MMC+ memory cards, 32MB MMC+ card supplied
And just today, after a month of debating, I finally gave in to Ross’ laptop craving. He’s got the Acer 4920G. I didn’t like the laffy at first because of the color. It has a cool shiny black shade outside but it’s grayish inside…I like it black inside out. But Ross knows best, he’s after the specs.
Specs at a Glance:
Processor Intel Centrino Duo Mobile Technology
Intel Core 2 Duo T7300 (2.0Ghz, 2MB, 800Mhz FSB)
Chipset Mobile Intel PM965 Express Chipset
Memory 1 GB DDR2 533Mhz.
Display Screen 14.1″ WXGA TFT LCD “CrystalBrite”
(1280 x 800 pixel resolution)
Video Type ATI Mobility Radeon X2500
Video Memory up to 1GB of HyperMemory Technology
(256Mb Dedicated Memory, 768Mb Shared Memory)
Hard Disk 160 GB SATA HDD
Optical Drive Built-in Super Multi Double Layer Drive
Weight 2.68 kg
Operating System Windows Vista Home Premium
Network Interface Built in 56k Modem, Built in Gigabit LAN
Wireless LAN Intel Wi-Fi Link 4965AGN (802.11 a/b/g/Draft-N)
Card Reader Built-in 5 in 1 Card Reader (MMC, SD, XD, MS, MS Pro)
WebCam Built-in New Acer CrystalEye Webcam supporting Acer PrimaLite Technology
Applications New Acer Deluxe Multimedia Software
Acer GridVista Technology
Acer Empowering Technology
Microsoft Office Home and Student 2007 (60 days trial)
Speakers Built-in Dolby Digital Surround Sound
I/O Ports Express Card Slot 54
Bluetooth
USB 2.0 ports
S/PDIF (Sony Philips Digital Interface)
External display (VGA) port
Headphones/speaker/line-out jack
Microphone-in jack
Line-in jack
Ethernet (RJ-45) port
Modem (RJ-11) port
Now don’t ask the price….I don’t even want to remember how much I paid for that. I told him that it’ll be his Xmas and Bday gift already.
